About

Service Design & CX Strategist

Adventurous across the real and digital worlds.

I design and orchestrate impactful experiences that connect people, products and processes.

Experience

+15 years of experience in the digital field

18 years of experience in the digital field, collaborating with international corporations, including CAC40 companies, agencies, and emerging startups. Areas of specialization include UX & Product Design, Customer Experience Strategy, Research, and Service Design.

My role

"My role is to reveal invisible friction points, map complex ecosystems, and show how every internal process directly influences the user/customer experience."

What drives me

Solving complex problems, connecting systems, and creating seamless, useful and sustainable pathways for both businesses and their customers.

Sectors

Diverse industries, the same rigor

Healthcare

Finance & Banking

Telecommunications

Hospitality & Travel

Energy

Fashion & Retail

Let's talk about your next challenge

Reach me out